IndiGo fined Rs 5 lakh for denial of boarding to special child

New Delhi:

The Directorate General of Civil Aviation (DGCA) has imposed a fine of Rs 5 lakh on IndiGo for failing to adequately handle the case of a special child at Ranchi airport.

The DGCA said in a statement, “It has been observed that there was a lack of handling of the particular child by the IndiGo ground staff and aggravated the situation. More compassionate behavior would have calmed the nerves, pacified the child and required extreme steps.” would have been abolished, as a result of which passengers would have been denied boarding.

The statement said, “Special circumstances require extraordinary response, but airline staff failed to rise to the occasion and in the process lapse in adherence to the letter and spirit of the Civil Aviation Requirements (Regulations). In view of this, the DGCA in The competent authority has decided to impose a fine of Rs 5 lakh on the airline under the provisions of the relevant Aircraft Rules.”

What happened at Ranchi airport?

An IndiGo manager allegedly misbehaved with a disabled child at the Ranchi airport on May 7. The incident came to light after it went viral on social media. The airlines also issued a statement after the post.

According to Abhinandan Mishra, who was on the spot at the time of the incident, the child was uncomfortable in the car ride to the airport and was under a lot of stress when he reached the boarding gate. However, her parents controlled the situation with some ‘food and love’.

The stressed child was brought under control by his parents after an uncomfortable car ride to the airport. However, at the time of boarding, an IndiGo manager warned the family that the child would not be allowed to board the aircraft unless the child behaved ‘normally’.

The manager also reportedly declared that the specially-abled child is a risk to other passengers and compared their condition (juvenile assertiveness) to that of drunk passengers before deeming them unfit to travel on their aircraft. Went. Despite several co-passengers opposing his move, the manager remained adamant.

Later, Civil Aviation Minister Jyotiraditya Scindia promised appropriate action on the incident. On May 16, India’s aviation regulator DGCA said that IndiGo employees improperly handled a disabled juvenile at the Ranchi airport.


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